Statement of Values

















Excellence in Service

Even if you’re just paying for a small bit of service, we will deliver our service at a high standard, with professionalism. Every client is important to us, regardless of how much or how little you use our service.

We promise to be timely in our communications with you, up to date on the latest legal knowledge and advice, prepared for any court appearances, mediations, phone calls and meetings we have with you or for you. We acknowledge that these are just the basics for excellence in service and something you should expect of any lawyer.

Where we differ – we will always go the extra mile to make sure you feel supported to get through a difficult time and we will never leave you hanging, even if that means helping you transition to a new law firm or find more specialized or lower cost services to see you through.

We always make sure you understand what we are saying and are able to use the advice we are giving you, so you can make better decisions.

Fair Pricing

We’ve spent years crafting our prices, which reflects the market value of similar services, the years of training it takes to be able to provide this service, and the amount it costs to run this business.

Our prices never take into account the amounts you may receive as part of a settlement. As a part of our commitment to transparency and fair pricing, we post our prices on our website to encourage you to shop around and find a service that meets your needs and your budget.

Transparency

We are committed to transparency in everything we do.

This extends from setting flat rates and publishing these on our website, but also in the way we work with you on your file.

We know that our clients are not lawyers and you might not know the kind of support you need to see yourself through to the end of your matter. We provide guidance to you to assist you in choosing the most effective services we offer and work with you to ensure you are getting the most value for your money.

We will even be transparent if we are not the best legal service for you. We support our clients to find other counsel, if that is indeed the appropriate decision that needs to be made.

We will never make decisions for our clients, but provide them with the legal and strategic advice they need to make the best decisions for themselves. We’ve found that taking this approach in providing legal services leads our clients to feeling more empowered, in control of their lives. This makes all the difference to our clients in resolving their matters in the most cost-effective and best possible way for them.